Refund policy

30-Day Returns

We offer a 30-day return policy from the date your order is delivered.

To be eligible for a return, items must be:

  • Unused and unworn

  • In original condition

  • Returned with original packaging

Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact our support team within 7 days of delivery.

We will review the issue and provide a replacement or refund when applicable.

Refunds

Once your return is received and inspected, your refund will be processed to your original payment method.

Please allow 5–10 business days for the refund to appear in your account depending on your bank or payment provider.

Non-Returnable Items

For hygiene and safety reasons, certain items may not be eligible for return.

Items showing signs of wear or damage caused after delivery will not qualify for refunds.

Return Shipping

Customers are responsible for return shipping costs unless the item received was incorrect or damaged.

Contact

For any return or refund request, contact us at:

support@lockstepshop.com