Privacy policy

Updated on 09 June 2026

LOCKSTEP is committed to protecting your privacy. This Privacy Policy explains how your personal information is collected, used, and disclosed by LOCKSTEP.

This Privacy Policy applies to our website and all related services available through:

https://lockstepshop.com

By accessing or using our website, you acknowledge that you have read, understood, and agree to the collection, storage, use, and disclosure of your information as described in this Privacy Policy.

Information We Collect

We may collect the following information when you interact with our website:

Full name
Email address
Shipping address
Billing address
Telephone number (if provided)
Order and transaction information
Device and browser information
IP address
Website usage data

How We Use Your Information

We may use your information to:

Process and fulfil orders
Provide customer support
Improve our website and services
Prevent fraud and unauthorized activity
Send order confirmations and updates
Respond to enquiries and support requests
Improve the customer experience
Send promotional communications where permitted by law

Sharing Information

We may share information with trusted third-party providers that help us operate our business, including:

Shopify
Payment processors
Shipping and fulfilment partners
Analytics providers
Customer support platforms
Marketing service providers

These providers only receive the information necessary to perform their services.

We may also disclose information when required by law or to protect our legal rights.

Cookies

LOCKSTEP uses cookies and similar technologies to improve website functionality, analyse traffic, remember preferences, and enhance your shopping experience.

You may disable cookies through your browser settings, although some website features may not function correctly.

Data Security

We implement reasonable security measures to protect your information. However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.

International Transfers

Your information may be processed and stored in countries outside your country of residence, including through service providers that assist us in operating our business.